{"id":1719,"date":"2023-06-02T14:13:58","date_gmt":"2023-06-02T14:13:58","guid":{"rendered":"https:\/\/zerka22.com\/contacto-2\/"},"modified":"2023-07-04T15:43:12","modified_gmt":"2023-07-04T15:43:12","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/zerka22.com\/en\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1719\" class=\"elementor elementor-1719\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57d0d805 e-flex e-con-boxed e-con e-parent\" data-id=\"57d0d805\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22b5a22 elementor-widget elementor-widget-heading\" data-id=\"22b5a22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Holiday flats in Valencia<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f97be63 elementor-widget elementor-widget-heading\" data-id=\"2f97be63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">F.A.Q.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e9e5e2f e-flex e-con-boxed e-con e-parent\" data-id=\"2e9e5e2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ea72dec elementor-widget__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"1ea72dec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">        <style>\r\n.avc-calendar.avc-calendar-1 {\r\n    background-color: rgba(226.99, 236.01, 247.02, 0);\r\n    border-width: 0px;\r\n    border-color: rgba(0,0,0,1);\r\n    border-radius: 0px;\r\n}\r\n\r\n.avc-calendar.avc-calendar-1 > .avc-input {\r\n    background-color: rgba(255,255,255,1);\r\n    border-width: 0px;\r\n    border-color: rgba(0,0,0,1);\r\n    border-radius: 0px;\r\n    color: rgba(116.14, 118.01, 122.84, 1);\r\n    font-size: 14px;\r\n}\r\n\r\n\/* Separated because of this: https:\/\/stackoverflow.com\/a\/39155868 *\/\r\n.avc-calendar.avc-calendar-1 input::placeholder {\r\n    color: inherit;\r\n    font-size: inherit;\r\n}\r\n.avc-calendar.avc-calendar-1 input::-moz-placeholder {\r\n    color: inherit;\r\n    font-size: inherit;\r\n}\r\n.avc-calendar.avc-calendar-1 input::-webkit-input-placeholder {\r\n    color: inherit;\r\n    font-size: inherit;\r\n}\r\n.avc-calendar.avc-calendar-1 input:-ms-input-placeholder {\r\n    color: inherit;\r\n    font-size: inherit;\r\n}\r\n.avc-calendar.avc-calendar-1 input::-ms-input-placeholder {\r\n    color: inherit;\r\n    font-size: inherit;\r\n}\r\n\r\n.avc-calendar.avc-calendar-1 > .avc-button {\r\n    background-color: rgba(3.51, 13.67, 39.94, 1);\r\n    border-width: 0px;\r\n    border-color: rgba(0,0,0,1);\r\n    border-radius: 0px;\r\n    color: rgba(255,255,255,1);\r\n    font-size: 14px;\r\n}\r\n\r\n.avc-calendar.avc-calendar-1 > .avc-button:hover {\r\n    background-color: rgba(16,25,50,1);\r\n}\r\n\r\n.avc-datepicker.avc-datepicker-1 .ui-state-highlight {\r\n  border: 1px solid rgba(3.51, 13.67, 39.94, 1);\r\n  color: rgba(3.51, 13.67, 39.94, 1);\r\n}\r\n\r\n.avc-datepicker.avc-datepicker-1 .ui-state-highlight:not(.ui-state-active):hover {\r\n  background-color: rgba(217,219,223,1);\r\n}\r\n\r\n.avc-datepicker.avc-datepicker-1.ui-datepicker table > tbody > tr > td > a.ui-state-active.ui-state-default {\r\n  border: 1px solid rgba(3.51, 13.67, 39.94, 1) !important;\r\n  background-color: rgba(3.51, 13.67, 39.94, 1) !important;\r\n  color: rgba(255,255,255,1) !important;\r\n}\r\n<\/style>\r\n        \r\n<div class=\"avc-calendar avc-calendar-1 \" data-id=\"1\" id=\"avc-1\" data-categories=\"[]\" data-lang=\"es\">\r\n    <select\r\n        class=\"avc-input avc-establishment avc-establishment-1 \" style=\"display: none;\"\r\n        data-single=\"1\"\r\n        data-default-webcode=\"56809317\"\r\n    >\r\n        <option value=\"\">Establecimientos<\/option>\r\n                <option value=\"56809317\" data-id=\"1\">\r\n            Zerka        <\/option>\r\n            <\/select>\r\n        <label class=\"avc-input\">\r\n                    <i class=\"material-icons\">date_range<\/i>\r\n                <input type=\"text\" class=\"avc-arrival\" placeholder=\"Llegada\" readonly data-id=\"1\">\r\n    <\/label>\r\n    <label class=\"avc-input\">\r\n                    <i class=\"material-icons\">date_range<\/i>\r\n                <input type=\"text\" class=\"avc-departure\" placeholder=\"Salida\" readonly data-id=\"1\">\r\n    <\/label>\r\n    <label class=\"avc-input\" style=\"display: block;\">\r\n        <input type=\"text\" class=\"avc-promotion\" placeholder=\"Cod. promo.\" value=\"\">\r\n    <\/label>\r\n    <button class=\"avc-button\" onclick=\"go_to_bengine(1)\" >Reservar<\/button>\r\n<\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4dde287b e-flex e-con-boxed e-con e-parent\" data-id=\"4dde287b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3fb05181 e-con-full e-flex e-con e-parent\" data-id=\"3fb05181\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7923d0f elementor-widget elementor-widget-image\" data-id=\"7923d0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"780\" height=\"520\" src=\"https:\/\/zerka22.com\/en\/wp-content\/uploads\/sites\/2\/ZERKA-UNA-HAB-22-copy.webp\" class=\"attachment-large size-large wp-image-1201\" alt=\"ZERKA UNA HAB 22 copy\" srcset=\"https:\/\/zerka22.com\/en\/wp-content\/uploads\/sites\/2\/sites\/2\/ZERKA-UNA-HAB-22-copy.webp 780w, https:\/\/zerka22.com\/en\/wp-content\/uploads\/sites\/2\/sites\/2\/ZERKA-UNA-HAB-22-copy-300x200.webp 300w, https:\/\/zerka22.com\/en\/wp-content\/uploads\/sites\/2\/sites\/2\/ZERKA-UNA-HAB-22-copy-768x512.webp 768w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7a438732 e-con-full e-flex e-con e-parent\" data-id=\"7a438732\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a3b3866 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"4a3b3866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Write to us at <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f77860c elementor-widget elementor-widget-text-editor\" data-id=\"f77860c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you cannot find the answer you are looking for in the FAQs, please write to us and we will be happy to contact you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32799b26 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"32799b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:reservas@zerka22.com\" target=\"_blank\" rel=\"nofollow\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">reservas@zerka22.com<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e62cc7 e-flex e-con-boxed e-con e-parent\" data-id=\"9e62cc7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bf72e50 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"7bf72e50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FREQUENTLY ASKED QUESTIONS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a5c38b elementor-widget elementor-widget-toggle\" data-id=\"9a5c38b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1611\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is our booking system like?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1611\"><p>Our booking system is very simple.<\/p><p>The access to the flats is automatic and simple, this allows us to be useful for both you and us, this is a plus for our customers who can not adapt to the usual check in schedule or do not speak Spanish.\u00a0 Communication is 100% online and the response rate is very fast for urgent enquiries.<\/p><p>\u00a0On the other hand if you have any doubts you can find them in our FAQ section and if the answer is not there you can consult it via email, we will answer you as soon as possible (24 hours).<\/p><p>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1612\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">HOW DO I MAKE A RESERVATION AND WHAT ARE THE STEPS TO FOLLOW?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1612\"><p>Lo primero que tienes que hacer es checkear\u00a0 el apartamento de tu preferencia y los d\u00edas\u00a0 que te vas a quedar con nosotros en nuestro motor de reservas.<\/p><p><a href=\"https:\/\/booking.avirato.com\/?code=56809317\" target=\"_blank\" rel=\"noopener\">MOTOR DE RESERVAS<\/a><\/p><p>Una vez hecha la reserva, te llegar\u00e1 un e-mail de confirmaci\u00f3n con los pasos que debes seguir para hacer el check-in, en el cual te pediremos la documentaci\u00f3n de los hu\u00e9spedes.<\/p><p><strong>Tienes dos opciones:<\/strong><\/p><p><strong>1.<\/strong> Contestar el email adjuntando la documentaci\u00f3n solicitada. <br \/><strong>2. <\/strong>Hacer el check-in online, accediendo al enlace que te enviaremos en dicho email.<\/p><p><strong>Importante:<\/strong> Si vas a enviar la documentaci\u00f3n debes recordar que tiene que ser legible , simplemente tomas la fotograf\u00eda de los pasaportes o DNI (DNI en el caso de que seas de Espa\u00f1a)\u00a0 de los hu\u00e9spedes y la env\u00edas por correo.<\/p><p>Una vez que recibimos la documentaci\u00f3n o el check -in online, recibir\u00e1s otro correo confirmando la recepci\u00f3n de dicha documentaci\u00f3n\u00a0 y explic\u00e1ndote cu\u00e1ndo y c\u00f3mo recibir\u00e1s la informaci\u00f3n de acceso autom\u00e1tico.<\/p><p><strong>Importante:<\/strong> Es esencial que hagas el check-in online o que env\u00edes la documentaci\u00f3n ya que\u00a0 sin ello no podremos enviarte el acceso autom\u00e1tico al apartamento.<\/p><p><strong>Reservas inmediatas:<\/strong> \u00a0\u00a0 parece largo pero no te preocupes, esto lo haces en el transcurso de entre 5 \u00a0y 10 minutos, as\u00ed que si necesitas hacer una reserva para el mismo d\u00eda, lo puedes hacer sin problemas a trav\u00e9s de nuestro motor de reservas .\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1613\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1613\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">When and how do I receive automatic access information?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1613\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1613\"><p>You will receive automatic access information on the day of entry after 13:00 hrs.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1614\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1614\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">IF I ARRIVE EARLIER, IS THERE A PLACE TO LEAVE MY LUGGAGE? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1614\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1614\"><p>LUGGAGE STORAGE<\/p><p>We have an agreement with a company for our customers who arrive before the check-out time or need to leave their luggage outside the check-out time.<\/p><p>Lock &amp; Be Free Valencia &#8211; LUGGAGE STORAGE\u00a0<\/p><p>963 15 52 06<\/p><p>https:\/\/maps.app.goo.gl\/W5azW68ygcYcHTqy6?g_st=iw<\/p><p>Calle calabazas 14 \u201c look &amp;\u00a0 Be Free \u201c, you must mention L-34 and they will give you a discount from us.<\/p><p>There is no need to book this service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1615\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1615\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">what if i can't get in and i don't have a phone number to call you? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1615\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1615\"><p>Just relax, read the instructions word for word, look carefully and you should be able to do it without any problems.\u00a0<br \/>If you need help send us an email explaining in detail what your problem is and we will be able to help you.<\/p><p>We don&#8217;t have phone support so please don&#8217;t send an email saying call me because you won&#8217;t get a phone reply, just explain the problem so we can help you.<\/p><p>If you have other problems or doubts, read the rest of the information on this FAQ page and if the answer is not here, <b>send us an email <\/b>explaining what the problem or doubt is and we will answer you within 24 hrs.<\/p><p><strong>If your problem is about access to the flat<\/strong> we will answer you within 10 to 20 minutes, remember that we are attending to several clients at the same time.<\/p><p>Every change takes time, we are in the age of technology and believe me it is better and faster this way, we have been working for more than 5 years and our clients are very happy with this methodology.<\/p><p>Our system is 100% online and in this way we can identify you faster and have a personalised and secure service as the e-mails are stored and controlled by supervisors to have a control of the attention and service we provide.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd386bb e-flex e-con-boxed e-con e-parent\" data-id=\"fd386bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdc673a elementor-widget elementor-widget-heading\" data-id=\"cdc673a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SEE ALSO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47225f6 elementor-widget elementor-widget-heading\" data-id=\"47225f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">HOUSE RULES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44ee4f2 elementor-align-justify elementor-widget__width-initial elementor-mobile-align-justify elementor-widget elementor-widget-button\" data-id=\"44ee4f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjE3NjQiLCJ0b2dnbGUiOmZhbHNlfQ%3D%3D\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">HOUSE RULES<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Holiday flats in Valencia F.A.Q. Write to us at If you cannot find the answer you are looking for in the FAQs, please write to us and we will be happy to contact you. reservas@zerka22.com FREQUENTLY ASKED QUESTIONS What is our booking system like? Our booking system is very simple. The access to the flats [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1719","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas Frecuentes - Ingl\u00e9s Zerka<\/title>\n<meta name=\"description\" content=\"Tratamos de resolver las dudas m\u00e1s frecuentes de nuestros hu\u00e9spedes. 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