Holiday flats in Valencia

Our booking system is very simple.

The access to the flats is automatic and simple, this allows us to be useful for both you and us, this is a plus for our customers who can not adapt to the usual check in schedule or do not speak Spanish.  Communication is 100% online and the response rate is very fast for urgent enquiries.

 On the other hand if you have any doubts you can find them in our FAQ section and if the answer is not there you can consult it via email, we will answer you as soon as possible (24 hours).

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Lo primero que tienes que hacer es checkear  el apartamento de tu preferencia y los días  que te vas a quedar con nosotros en nuestro motor de reservas.

MOTOR DE RESERVAS

Una vez hecha la reserva, te llegará un e-mail de confirmación con los pasos que debes seguir para hacer el check-in, en el cual te pediremos la documentación de los huéspedes.

Tienes dos opciones:

1. Contestar el email adjuntando la documentación solicitada.
2. Hacer el check-in online, accediendo al enlace que te enviaremos en dicho email.

Importante: Si vas a enviar la documentación debes recordar que tiene que ser legible , simplemente tomas la fotografía de los pasaportes o DNI (DNI en el caso de que seas de España)  de los huéspedes y la envías por correo.

Una vez que recibimos la documentación o el check -in online, recibirás otro correo confirmando la recepción de dicha documentación  y explicándote cuándo y cómo recibirás la información de acceso automático.

Importante: Es esencial que hagas el check-in online o que envíes la documentación ya que  sin ello no podremos enviarte el acceso automático al apartamento.

Reservas inmediatas:    parece largo pero no te preocupes, esto lo haces en el transcurso de entre 5  y 10 minutos, así que si necesitas hacer una reserva para el mismo día, lo puedes hacer sin problemas a través de nuestro motor de reservas . 

You will receive automatic access information on the day of entry after 13:00 hrs.

LUGGAGE STORAGE

We have an agreement with a company for our customers who arrive before the check-out time or need to leave their luggage outside the check-out time.

Lock & Be Free Valencia – LUGGAGE STORAGE 

963 15 52 06

https://maps.app.goo.gl/W5azW68ygcYcHTqy6?g_st=iw

Calle calabazas 14 “ look &  Be Free “, you must mention L-34 and they will give you a discount from us.

There is no need to book this service.

Just relax, read the instructions word for word, look carefully and you should be able to do it without any problems. 
If you need help send us an email explaining in detail what your problem is and we will be able to help you.

We don’t have phone support so please don’t send an email saying call me because you won’t get a phone reply, just explain the problem so we can help you.

If you have other problems or doubts, read the rest of the information on this FAQ page and if the answer is not here, send us an email explaining what the problem or doubt is and we will answer you within 24 hrs.

If your problem is about access to the flat we will answer you within 10 to 20 minutes, remember that we are attending to several clients at the same time.

Every change takes time, we are in the age of technology and believe me it is better and faster this way, we have been working for more than 5 years and our clients are very happy with this methodology.

Our system is 100% online and in this way we can identify you faster and have a personalised and secure service as the e-mails are stored and controlled by supervisors to have a control of the attention and service we provide.